Product Questions

What types of costumes and gifts do you offer?
We specialize in themed costumes and gifts including Astronaut Gifts, Egyptian Gifts, Greek Goddess Gifts, Ninja Gifts, Viking Gifts, and many more unique character-themed items perfect for Halloween, themed parties, or everyday imaginative play!
Are your costumes true to size?
Yes! We provide detailed size charts for each costume to help you select the perfect fit. All our costumes are designed with comfort and authenticity in mind.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping methods:
• Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
All orders are processed within 1-2 business days before shipment. Delivery times begin from the dispatch date, not the order date.
Do you ship to my country?
We ship worldwide except Asia and select remote areas due to logistical constraints. We’re constantly working to expand our delivery network!
Can I track my order?
Absolutely! Once your order is dispatched, we’ll send you a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be thrilled with your purchase! You can return items within 15 days of receipt. Items must be in original condition with all tags attached. Visit our Returns Policy page for complete details.
What if I receive a damaged item?
We take extra care in packaging all items, but if you receive a damaged product, please contact us immediately at [email protected] and we’ll make it right!

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and hassle-free checkout.
Is my payment information secure?
Yes! We use industry-standard encryption and security measures to protect all your payment information. Your security is our priority.

Customer Service

How can I contact customer service?
Our friendly customer service team is here to help! Email us at [email protected] for any questions or concerns.
What is your company address?
Halloween Gifts Shop
3524 Stonecoal Road
Continental, US 45831

Can’t find your question? Don’t hesitate to contact us directly!