Welcome to Halloween Gifts Shop! We’re passionate about bringing magical costume experiences to themed party enthusiasts, role-play lovers, and character collectors worldwide. Just as we strive to make your costume transformations unforgettable, we’re committed to ensuring your satisfaction with every purchase.

Our Return & Exchange Promise

At Halloween Gifts Shop, we want you to be as thrilled with your Astronaut Gifts, Viking Gifts, or Greek Goddess Gifts as we are to create them. If your item doesn’t fit perfectly or match your magical expectations, we’re here to help transform your experience.

Important: You have 15 days from the delivery date to request a return or exchange for most items.

Return & Exchange Process

Step-by-Step Guide:

1 Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2 Wait for Authorization
Our magical support team will respond within 2 business days with a Return Authorization Number and shipping instructions.
3 Package Your Item
Include the original packaging, tags, and all accessories. For costume items like Ninja Gifts or Renaissance Gifts, ensure all pieces are included.
4 Ship Your Return
Send your package to:
Halloween Gifts Shop
3524 Stonecoal Road
Continental, US 45831
5 Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Halloween Gifts Shop Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Order Date] – Product(s) to Return: [Product Name(s)] – Reason for Return/Exchange: [Please describe] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email Address] – Shipping Address: [Your Shipping Address] I understand that I have 15 days from the delivery date to return items and that the products must be in original condition with all tags and packaging. Thank you for your assistance! Sincerely, [Your Name]

Refund Information

Refund Timeline:

  • Credit Card Payments: 5-10 business days after we process your return
  • PayPal Payments: 3-5 business days after we process your return
  • Original Shipping Costs: Non-refundable (unless we made an error)

Refund Method:

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Special Considerations

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on costume accessories that come in direct contact with skin (such as makeup items included with some costume sets) unless they are defective or we sent the wrong item.

Exchange Policy

We happily accept exchanges for:

  • Different sizes of the same item
  • Different color variations (when available)
  • Alternative products of equal value from our collections like Egyptian Gifts, Cowboy Gifts, or WWE Gifts

Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to our error.

Need Magical Assistance?

Our support team is here to transform your return experience!

Email: [email protected]

Response Time: Within 2 business days

Thank you for choosing Halloween Gifts Shop for your themed costume adventures! We’re honored to be part of your magical transformations and unforgettable celebrations. 🎭