Shipping Information
At Halloween Gifts Shop, we’re dedicated to delivering your magical costume experiences right to your doorstep! Here’s everything you need to know about our shipping process:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Delivery Times
We offer two convenient shipping options to bring your themed gifts worldwide (excluding some remote areas and parts of Asia):
🚀 Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Perfect when you need your Astronaut Gifts or Viking Gifts in a timely manner!
🎃 Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Minimum Order: $50 or more
- Ideal for patient collectors building their Greek Goddess Gifts or Renaissance Gifts collections!
Returns & Exchanges Policy
We want you to be absolutely thrilled with your Halloween Gifts Shop experience! If your magical transformation isn’t perfect, we’re here to help.
Return & Exchange Window
You have 15 days from the delivery date to request a return or exchange for most items.
Step-by-Step Return Process
- Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information. - Wait for Authorization
Our magical support team will respond within 2 business days with a Return Authorization Number and shipping instructions. - Package Your Item
Include the original packaging, tags, and all accessories. For costume items like Ninja Gifts or Egyptian Gifts, ensure all pieces are included. - Ship Your Return
Send your package to:
Halloween Gifts Shop
3524 Stonecoal Road
Continental, US 45831 - Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Email Template
Dear Halloween Gifts Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number: [Your Order Number] – Order Date: [Order Date] – Product(s) to Return: [Product Name(s)] – Reason for Return/Exchange: [Please describe]
Customer Information:
– Full Name: [Your Full Name] – Email Address: [Your Email Address] – Shipping Address: [Your Shipping Address]
I understand that I have 15 days from the delivery date to return items and that the products must be in original condition with all tags and packaging.
Thank you for your assistance!
Sincerely,
[Your Name]
Refund Information
Refund Timeline:
- Credit Card Payments: 5-10 business days after we process your return
- PayPal Payments: 3-5 business days after we process your return
Important Notes:
- Original shipping costs are non-refundable (unless we made an error)
- Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
Special Considerations
Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns on costume accessories that come in direct contact with skin (such as makeup items included with some costume sets) unless they are defective or we sent the wrong item.
Exchange Policy
We happily accept exchanges for:
- Different sizes of the same item
- Different color variations (when available)
- Alternative products of equal value from our collections like Cowboy Gifts, WWE Gifts, or Police Officer Gifts
Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to our error.
Need Magical Assistance?
Our support team is here to transform your shopping experience!
Email: [email protected]
Response Time: Within 2 business days